导游服务英语（21世纪高职高专规划教材·旅游与酒店管理系列）
定 价：20 元
丛书名：21世纪高职高专规划教材·旅游与酒店管理系列
- 作者：王迎新
- 出版时间：2014/10/20
- ISBN：9787300198873
- 出 版 社：中国人民大学出版社
- 中图法分类：F590.633
- 页码：140
- 纸张：胶版纸
- 版次：1
- 开本：16开
本教材依据英语导游工作岗位的工作流程，将教学内容整合为8大模块。每个模块都以工作任务为驱动，围绕完成工作任务来编排教学内容，包括口语训练、旅行小贴士、补充阅读、写作训练、社交礼仪、文化介绍等内容，以培养学生综合运用英语语言的能力和解决问题的能力。本教材的编写组成员均为具有丰富教学经验的高校旅游专业英语教师或相关领域的资深从业人员。
王迎新，女，1972年生，副教授，山东大学硕士研究生，酒店等级评审员。多年来一直从事旅游、酒店专业英语教学工作，积累了丰富的教学经验。主讲“酒店英语”、“旅游英语”、“前厅服务与管理”、“酒店英语口语”、“旅游服务礼仪”等十余门课程，组织历届学生的实训、实习、毕业论文及答辩工作。
Unit 1Module OneGreeting Guests
迎接服务
Unit 2Module TwoHotel Accommodation
住宿
Unit 3Module ThreeTalk about the Itinerary
讨论行程安排
Unit 4Module FourTourist Attractions
主要景点导游 Unit 1Module OneGreeting Guests
迎接服务
Unit 2Module TwoHotel Accommodation
住宿
Unit 3Module ThreeTalk about the Itinerary
讨论行程安排
Unit 4Module FourTourist Attractions
主要景点导游
Unit 5Module FiveTour Guide Along the Way
沿途导游
Unit 6Module SixShopping
购物
Unit 7Module SevenFarewell
欢送词
Unit 8Module EightHandling Complaints
处理投诉
参考答案
Appendix
附录
Appendix IDomestic Famous Tourist Attractions
国内著名旅游景点
Appendix IIChinese Classical Proses
中国经典古文
Appendix IIIEnglish Proverb Collection
英文谚语精选
Appendix IVChinese & Western Menu
中西餐菜单
Greeting tourists is just the first step in the whole welcoming process. As a tour guide, you should bear in mind the following things. First of all, learn how to locate the group that you are supposed to meet according to the characteristics of different nationalities and logo of the foreign travel agency. Secondly, after meeting your guests you should confer with the tour escort and the national guide to check the number of people, and be sure that no one is missing. Thirdly, ask for the luggage claim cards and give them to the porters, so that the luggage can get to the hotel as quickly as possible. Fourth, you should courteously show the guests aboard the awaiting bus. Then make a brief welcoming speech and introduce yourself and the driver. Fifth, welcome the guests to your city and ask them for questions and any requests. Express your wish to serve them sincerely and honestly, and finally, wish your guests a pleasant journey and a wonderful stay.
1. After the tour group arrives, identify the group and make sure that all the information corresponds to yours.
2. Verify the number of the tour group through the tour leader or the national guide. If the number does not correspond to the tour plan, the local guide should inform the persons concerned in the local travel service to change the reservations of plane, train or ship tickets, accommodation, meals and etc.
3. The local guide should help the tourists get their luggage together at a designated place,and together with the tour leader and the national guide, he or she should count to get the right number of pieces and then hand them over to the luggage man of the local travel service through necessary procedures.
4. Get on the coach.
5. Contact the tour leader or the national guide and find out the details and special requirements of the group.
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