《酒店英语实训教程(酒店管理专业系列创新教材)》(作者杨静怡)为学生的英语使用提供了词汇、句型和对话等语言输入，使得学生在进行实训练习时不会感到无话可说；然后再通过“实训操练”中精心设计的实训任务，学生可以切实提高酒店英语的实用技能。《酒店英语实训教程》主编为杨静怡，副主编为张淑平。
实训模块一 前厅服务Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
实训模块二 客房服务Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
实训模块三 餐饮服务Food and Beverages
Project 1 Table Reservation 实训模块一 前厅服务Front Office
Project 1 Room Reservation
Project 2 Checking In
Project 3 Bell Service
Project 4 Information Service
Project 5 Switchboard
Project 6 Foreign Currency Exchange
Project 7 Checking Out
Project 8 Business Center
实训模块二 客房服务Housekeeping
Project 1 Cleaning Service
Project 2 Laundry Service
Project 3 Other Services
实训模块三 餐饮服务Food and Beverages
Project 1 Table Reservation
Project 2 Chinese Food
Project 3 Western Food
Project 4 Room Service
Project 5 Beverage Service
实训模块四 康乐服务Recreation Center
Project l Body Building Service
Project 2 Bath and Saunat
Project 3 Beauty Parlor
实训模块五 会展服务Convention and Exhibition
Project 1 Convention Service
Project 2 Exhibition Service
实训模块六处理投诉Handling Complaints
Project Handling Complaints
参考答案 Suggested Answers
参考文献
书单推荐
