《领队英语实用教程》是一本应用型的专业英语教材，主要是培养和提高出境旅游领队的专业英语素质和英语交际能力，以适应当前我国飞速发展的出境旅游行业对高素质领队人才的需求。《领队英语实用教程》可用于高等院校旅游管理、国际导游和其他相关专业必／选修课程和出境旅游行业培训教材。为此，《领队英语实用教程》编写的基本原则就是依据领队工作中的不同场景，创建真实的专业情景对话，使学生通过系统性学习和针对性练习，掌握今后领队工作中用英语与外方进行口语沟通的语言基本功和必备的专业知识和技能，并具备一定的英汉／汉英专业口译能力。
Module One Departing from China 中国出境
Lesson l Inquiring at Airport Terminal 航站楼问讯
Dialogue 1 At check—in counter在值机柜台
Dialogue 2 At boarding gate 在登机门
Lesson 2 Check．in 值机
Dialogue 1 Routine check．in 常规值机
Dialogue 2 Group check—in 团体值机
Dialogue 3 DIY check—in 自助值机
Lesson 3 Handling Contingencies 处理意外事件
Dialogue 1 Luggage overweight 行李超重
Dialogue 2 Delayed flight 航班延误
Dialogue 3 Latecomer guest 迟到客人
Module Two En route by Air 飞行途中
Lesson 1 Getting Aboard 登机
Dialogue 1 While the group taking seats 团队登机就座时
Dialogue 2 In—flight Wi—Fi service 机上无线上网服务
Dialogue 3 Using mobile device on board 机上使用移动设备
Lesson 2 F&B Service on Board 机上餐饮服务
Dialogue 1 Mealtime service 正餐服务
Dialogue 2 During light refreshment提供便餐时
Lesson 3 Miscellaneous in．flight Services 各类机上服务
Dialogue 1 Helping the guest in need 帮助有需要的客人
Dialogue 2 DFS on board 机上免税店
Module Three Entry to Destination Country 目的地国家入境
Lesson 1 Immigration Formalities 入境手续
Dialogue 1 ADS visa is processed 旅游团签过关
Dialogue 2 Clearance for business delegation 商务团通关
Lesson 2 Luggage Claiming 提取行李
Dialogue l At luggage claim 在行李提取处
Dialogue 2 Handling luggage contingency 处理行李意外
Lesson 3 Customs Clearance 海关放行
Dialogue 1 Going through red channel 物品申报
Dialogue 2 Dutiable and confiscated goods课税和罚没
Module Four At Hotel 在酒店
Lesson 1 Check．in 人住
Dialogue 1 Normal check—in 常规人住
Dialogue 2 Check—in problems 人住问题
Dialogue 3 Morning call&breakfast 叫早与早餐
Lesson 2 In．house Services 店内服务
Dialogue 1 Extra bed or room 加床或加房
Dialogue 2 Laundry service 洗衣服务
Dialogue 3 F&B service 餐饮服务
Dialogue4 Wi—Fi service 无线上网服务
Lesson 3 Checkout 退房
Dialogue 1 Before check—out 退房前
Dialogue 2 At check—out 退房时
Module Five Catering Service 餐饮服务
Lesson 1 Group Meals at Restaurant 团队餐馆用餐
Dialogue 1 Confirming reservation with restaurant 与餐馆确认订餐
Dialogue 2 Mealtime help needed 用餐时需要帮助
Dialogue 3 When the group arrives late 团队用餐晚到
Lesson 2 Helping Guests Dine on Free Days 自由活动日帮助客人
Dialogue 1 Ifguests want to dine out 如客人要外出用餐
Dialogue 2 If guests go for bar or pub 如客人要去酒吧
Lesson 3 Booking Group Meal or Cancelling Reserved Meal 团队订餐或退餐
Dialogue 1 Booking group meal 订团队餐
Dialogue 2 Canceling reserved meal 退团队餐
Module Six Sightseeing 游览
Lesson 1 Communicating with Coach Driver 与大巴司机沟通
Dialogue 1 On next day’S schedule 关于第二天行程
Dialogue 2 EU drivers．hour rule 欧盟驾驶时间规定
Lesson 2 En Route to Tourist Attraction 赴景点途中
Dialogue 1 Getting stuck in traffic jam 交通堵塞
Dialogue 2 Purchasing admission tickets 购买门票
Dialogue 3 No berth at parking lot 停车场无车位
Lesson 3 Handling Contingencies 处理意外事件
Dialogue 1 Ifa guest goes astray 如客人走散
Dialogue 2 If a guest gets passport lost 如客人遗失护照
Module Seven Shopping 购物
Lesson 1 Shopping at Mall 商场购物
Dialogue 1 Department store shopping 百货商店购物
Dialogue 2 UnionPay card 银联卡
Lesson 2 DFS&Tax Refllnd 免税店与购物退税
Dialogue 1 Purchasing at DFS 免税店购物
Dialogue 2 Inquiring about tax refund 了解购物退税
Module Eight Exit from Destination Country 目的地国家离境
Lesson 1 Tax Refund Procedures 退税手续
Dialogue 1 Customs stamping 海关审核
Dialogue 2 Tax refunding 退税兑现
Lesson 2 Online&了ransfer Check．in 网上与转机值机
Dialogue 1 Online check。in 网上值机
Dialogue 2 Transfer check．in 转机值机
Glossary 术语表
Appendix 附录
1．A List of Countries’Emergency Police Call各国报警电话一览
2．A Table of World Currencies世界各国货币
Bibliography 参考文献
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